How to View Transaction Log
Follow these steps to view the payment Transaction log
1. Use Search
icon to locate Customer > Click hyperlinked name under Contacts to open the Contact Record page
2. Under the Policies tab, click the hyperlinked Policy to open the Policy page > Click the Payments
Tab > Locate the Transaction Log
icon > Click to open
To view additional information > Click on any transaction > New Details window opens automatically. You can view Error Messages for Declined Payments here
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