How to Cancel a Policy

Created by Cyndi DeBolt, Modified on Mon, Feb 10 at 4:37 PM by Corey Nolan

How to Cancel a Policy

Follow the steps listed below to cancel or reverse a policy.

1. Locate the contact using the icon (you can search under contacts or policies page)

2. Click the customers hyperlinked name under the Policies tab

a. If a contract number has been assigned, Click the Icon located on the icon’s bar

3. View Cancel Refund Rules (if desired)

4. Select Cancel Date

5. Enter Cancelled Odometer (if applicable)

6. Add any claims paid (if any)

7. Add any Fees (if any)

8. Choose the Cancel Reason

9. Add detailed Notes

10. Click Cancel Policy to complete

b. If a contract number has not been assigned, Click the Icon on the icon’s bar

1. Select a reason from the drop-down menu

2. Click Reverse to complete

*Additional Tools for cancelling and determining the pro-rated amount can be found by selecting the Cancellation Calculator Icon. . This tool can be used prior to canceling to display the refund estimate due to the policy holder.