Follow the steps below to unlock a user that has been locked out from accessing Inline.
Go to Set up > Manage Users > Users
Search for the User you want to reset
Click the edit pencil
Uncheck the Locked-Out check box
Click the Change Password
Update the password and confirm change
Click Save
The required Role to adjust the settings can be found by following the below steps:
Go to Setup > Security Roles
Choose the role you want from the selection
Verify the check box is set for the following variables
View Manage Users->User Roles
View Manage Users SubMenu
Have the user, clear out their cache and cookies and go to the website directly
Avoid using saved bookmarks as the page might be cached
They can resave their bookmark after their password has been successfully logged in
Have the user, reset their password by clicking their login name > then User Settings
Password settings can be updated by following the below steps:
Go to Setup > Environment > Settings > Security Settings > Update criteria > Save
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